Shipping & Returns

We offer shipping anywhere in India. We take utmost care in shipping your products, but to keep everything smooth please allow us 1–3 working days for your order to be dispatched. Orders placed before 12 pm on a business day we aim to ship the same day, provided card security checks are complete, payment is received and stock availability is confirmed. Orders placed after 12 pm ship the next business day. Orders received on Sundays or holidays are dispatched the following Monday or next working day. During busy periods there may be longer processing and shipping delays, so please bear with us.

Since we do not use Speed Post services, orders cannot be shipped to PO boxes or military addresses until a particular courier service can reach there. Rural domestic addresses require one or more additional days to deliver.

We use all leading courier companies, and delivery anywhere in India generally takes an estimated 5–6 days. Bulky parcels shipped by surface (road) take 7–10 days, unless an urgent delivery by air is requested.

We offer shipping internationally. For any international shipment please allow 3–5 days as processing time. Shipping charges and transit time vary as they depend on the location and courier used. Though we use FedEx / Aramex / DTDC, we cannot guarantee a delivery time frame, as customs clearance is also involved. With our best efforts we try to deliver within 5–7 working days but cannot guarantee this.

For shipments delivered outside India, the importing country may charge import duty/VAT on top of the item price. These charges are beyond our control and cannot be reimbursed. International customers are responsible for any import or customs fees charged by their government; we are unable to predict which shipments will be assessed or the amount of any fee.

When ordering from thecraftdeals.com, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders shipped outside India may be subject to import taxes, customs duties and fees levied once a shipment reaches the recipient’s country, and these must be borne by the recipient. Customs policies vary widely between countries, and clearance procedures can cause delays beyond our original delivery estimates.

After a parcel is dispatched you will receive an email containing the details related to your parcel. If you have any questions please email us at info@thecraftdeals.com.

If we receive a cancellation email but the order has already been “processed”, the order cannot be cancelled. The Craft Deals has the complete right to decide whether an order should be cancelled, and the customer agrees not to dispute this decision.

Requests for cancellation once placed shall not be entertained. If we do accept a cancellation there is a charge of 15% of the total amount (excluding shipping) as restocking fees. An order can only be cancelled if its state shows as “pending” under Order History (except on weekends, holidays, or unforeseen conditions), and within a maximum of 2 hours of placing it — email our Customer Support Team with your Order Number. If the order is already shipped and still needs to be cancelled, it will incur restocking and handling fees of 25% of the total order value along with the shipping charges.

We take stringent measures to ensure items are delivered in perfect condition. However, there is a remote possibility the item is damaged during transit, has a manufacturing defect, or a wrong item is delivered. In only such cases we will replace the item at no extra cost, provided the request is made within 24 hours of receiving the parcel.

To get a replacement, email us your Order Number and the reason for returning. Only after receiving our confirmation should you send the item back. Once we receive it, we arrange the replacement through our logistics partner, who will attempt delivery thrice; if all three attempts fail due to the recipient being unavailable or premises locked, the customer is charged for re-attempted delivery. We are not responsible for items sent to us without our confirmation.

We make sure all goods reach you in the best condition, but since we deal in imported products that travel for days/weeks/months, there is a slight possibility of packaging being damaged. Even so, product performance never suffers and the main product remains completely intact. At times a product may have slightly tampered packaging that was originally received by us in the same condition. We only deal in brand-new products from the latest batch.

We do not offer cash refunds; instead we issue STORE CREDIT which can be used for future purchases. If an item sent for replacement is unavailable, we try to offer the best alternatives, but the customer’s choice is final.

If you cancel a paid order for no specified reason, minimum bank charges (5%–10%) will be deducted while issuing the refund, to cover account adjustments and bank charges. If we confirm an order but are unable to ship under normal circumstances, we will issue a refund which may take 5–7 working days to transfer.

While shipping an item back to the store, please use a reliable courier for tracking purposes. The Craft Deals does not take responsibility for reimbursement or compensation if returned packages are lost, stolen or mishandled, and we do not refund shipping in such cases.