When we replace an item
- The item was damaged during transit.
- The item has a manufacturing defect.
- A wrong item was delivered to you.
Requests must be raised within 24 hours of receiving the parcel.
Help
Returns & Replacements
We take stringent measures to deliver items in perfect condition. In the rare cases below, we'll replace your item at no extra cost.
How to request a replacement
Email us your Order Number and the reason for returning. Only after you receive our confirmation should you send the item back. Once we receive it, we arrange the replacement through our logistics partner, who attempts delivery up to three times.
Please use a reliable, trackable courier when returning an item — we cannot take responsibility for returned packages that are lost, stolen or mishandled, and return shipping is not refunded.
What can't be replaced
- Gift certificates and pre-order items.
- A returned product that isn't the same as the one we sent.
- Products damaged by the customer while opening the parcel.
- Electronic items such as heat guns and machines.
- Missing-item claims raised without an opening-parcel video.